Note:
1. Minimum charge weight：1KG
Shipping fee for air shipment is charged according to the larger one between actual weight
and volumetric weight.

Measurement In Weight (Volumetric) ：Length(cm) x width(cm) x Height(cm)/5000=Kgs

*Volumetric weight will apply when higher than gross weight
*Max weight per box is up to 30kg, each dimension length must less than 100cm and total
dimension length is up to 180cm.Please inquiry for special size cargo.

2. We offer free compensation up to RM200 per order for Normal items against loss, damage
during shipment.

For FRAGILE items, such like glass, ceramic, crystal and others FRAGILE items, air cargo
doesn't cover damages caused by insufficient or unsuitable packing
or others reason. So please take note, to purchase at your own risk.If your items are fragile
items, be sure to inform the seller to do special handling and additional protection on packaging.

3. Items that cannot be transported by air are a product regulated by the US TSA
(Airline Administration).Freighters loaded with general cargo cannot adjust the air pressure, so
if the air pressure rises more than 10,000 feet , product leakage or explosion may occur due to
the pressure difference.
a) All rechargeable batteries containing lithium, such as lithium-ion-Can be shipped if they
are inside the machine or installed in the machine : Typically, additional battery products for
mobile phones, batteries and cases can be transported together: batteries and case separate
types cannot be transported.
b) Liquids that may damage human skin and eyes when exposed-Highly acidic acid (ACID)
liquid, coffee machine cleaning liquid, electric razor cleaning liquid (typically Brown product
anti-fault / but Philips products can be shipped) -Products in pill form can be shipped.
c) Gas-filled spray (typical flammable product) -Hair spray, paint spray, hair mousse, etc.
d) Oil-based paints cannot be transported, water-based paints can be transported.
e) Products marked with a flammable, dangerous goods mark or symbol.
f) Products containing compressed gas such as co2 cylinder and carbonated beverages
g) Compressor products that use compressed gas in a wine refrigerator
h) Various adult products, drugs, and weapons (including guns/knives, toys but similar
products) are prohibited in most countries.
i) E-cigarette, hoverboard -It is said that products with batteries inside the machine can be
transported, but the two products above are a product that cannot be transported due to the
case of an explosion accident during use.
j) Manicure products, hydrogen peroxide, adhesive-The above two products contain a large
amount of explosive components (alcohol, hydrogen) and cannot be shipped. And most of
the products have a flammable mark.
If you are not sure about the item condition, please inquiry us in advance before you proceed to place order.

4. How to place order
a) Please login to http://www.zebox.my/en/login/enindex to register an account and get your unique VIP**** ID.
b) You may get warehouse address details once login.
 

*Please be sure to indicate the MY-VIPSTORE VIP*** marking. Shipment will be slightly delay if the
parcel without any marking. All parcel arrived warehouse will be ship directly without any notice.
For those unidentified parcel or without marking will be put on hold, Anyway we will help to check to
find the parcel upon requested but we will not be responsible if the parcel not found.
c) For ordering process, please refer to another info under Zebox.my Ordering Process Flow 2020
-Add parcel tracking ID à parcel ship to MY in 7-9days à received email notification of MY arrival ànd 
Place order & make payment à Parcel will delivery to you 1-3days.
*You only pay when parcel arrived MY.

zebox.my 5th January 2022 revised.
Please refer to the above information, and if you have any inquiries, please contact or WhatsApp us
at +6012-414 6055.
~Shop n Ship with Zebra Mailbox~